Booking and Reservations

How do I book a trip with Marina Travels

You can easily book your trip by visiting our website or calling our customer service number. Simply browse through our travel packages, choose your preferred options, and proceed with the booking. You can also email us with your travel requirements, and our team will help you plan the perfect itinerary.

Do I need to create an account to make a booking?

No, you do not need to create an account to make a booking. However, creating an account with us allows you to track your bookings, save your details for future bookings, and receive updates on special offers.

Can I modify my booking after it has been confirmed?

Yes, you can modify your booking, but modifications are subject to availability and may incur additional charges, depending on the service provider's policies. Please contact us as soon as possible if you need to change your booking.

How can I check the status of my booking?

Once your booking is confirmed, you will receive a confirmation email with all the details. You can also check the status by logging into your account on our website or by contacting our customer support team.

Is it necessary to pay in full at the time of booking?

For most of our services, full payment is required at the time of booking. However, certain packages or bookings may allow for partial payments or a deposit. Payment terms will be clearly communicated at the time of booking.

Payments and Refunds

What payment methods do you accept?

We accept a wide range of payment methods, including:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Net banking
• UPI payments
• Wallets (if available)
• Bank transfers (on request)

All payments are processed securely through trusted payment gateways.

Is my payment secure?

Yes, we use industry-standard encryption and secure payment gateways to ensure the safety of your personal and financial information.

How do I get a refund if I cancel my booking?

Refunds are subject to the cancellation policies of the service providers (hotels, airlines, etc.) and the type of service you have booked. Once your cancellation request is processed, we will notify you of the amount refundable. Please note that refunds may take a few business days to be processed.

Can I get a refund for a non-refundable ticket or package?

Non-refundable bookings, such as some airline tickets or specific tour packages, are subject to the terms and conditions provided at the time of booking. Refunds may not be available for such services, but we can try to assist you with rescheduling or offering alternatives.

Travel Documents and Requirements

Do I need a passport and visa for international travel?

Yes, international travel requires a valid passport and visa. The visa requirements vary depending on your destination country. You can check the specific visa requirements on our website or contact us for assistance. We also offer visa assistance as part of our travel services.

How do I apply for a visa through your agency?

We offer visa assistance services, which include guidance on required documents, application forms, and processing. To apply, you can contact us, and we will help you with the entire process, from document preparation to submission.

What happens if my passport expires before my trip?

It is essential that your passport is valid for at least six months from the date of entry into a foreign country. If your passport is about to expire, we recommend that you renew it before booking any international travel. Some countries may not allow entry if your passport is within six months of expiry.

What vaccinations do I need before traveling?

Vaccination requirements depend on the country you're visiting. Certain destinations may require specific vaccinations, such as yellow fever or typhoid. We recommend checking with your healthcare provider for advice on necessary vaccinations and health precautions.

Travel Insurance

Is travel insurance mandatory?

While travel insurance is not mandatory, we highly recommend it to cover unexpected incidents such as medical emergencies, trip cancellations, lost baggage, and more. We offer travel insurance as part of our services, and our team can assist you with the purchase.

What does travel insurance cover?

Travel insurance typically covers the following:

• Medical emergencies and hospital expenses
• Emergency evacuation
• Trip cancellation and interruption
• Lost or delayed baggage
• Personal liability
• Flight cancellations or delays

Please check with our team for specific coverage details before purchasing.